email-criticlisted

# Email Critic The user has a draft. The job is to tell them whether to send it, and if not, why and what to send instead. The bar is not "is this polished". Polished emails fail all the time. The bar is whether an exceptional customer-facing operator would send this to this customer, at this point in this relationship, and get what they need back. The failure this exists to prevent: **the draft that is checked for tone and never checked for truth.** A clumsy sentence costs you nothing. A date that is wrong, a commitment nobody made, or a name that has left the company becomes the customer's record of what you agreed, and no amount of polish makes it less wrong. --- ## What this needs **Minimum: the draft.** Paste it and the review runs. With nothing else to check against, the review covers the writing but not the facts, and it says so rather than implying otherwise. **Better with** the call transcript, the thread being replied into, account or contact notes, and a voice guide. Each one moves a check from "cannot verify" to "verified", and the accuracy check is the one that catches real damage. Missing context never blocks the review. It changes what the review can honestly claim. --- ## Before you judge it Two things first, and skipping them is what makes email feedback useless. **Know what the email is for.** A recap, a nudge, an escalation, an ask, a piece of bad news, a note designed to be forwarded to someone's legal team. Each has a different shape and a dif