exec-conversationlisted

Prepares fifteen minutes with a senior person on the customer side who has no context, did not ask for the meeting, and will leave early. Trigger whenever the user says "exec conversation", "meeting their CFO", "meeting the VP", "C-level meeting", "executive sponsor meeting", "I have fifteen minutes with", "talking to my champion's boss", "exec sponsor", "senior stakeholder meeting", "how do I talk to an executive", or names a title two or more levels above their usual contact. Also trigger when a new executive has arrived on the customer side and is reviewing what their predecessor bought. It establishes why the meeting exists, what the executive is measured on, the first sentence, the single ask, the two questions worth their time, how to protect the champion, and the five-line follow-up. Use business-review when the meeting is a QBR, and hard-conversation when the point of the meeting is bad news.
CSPulse/customer-success-skills · ★ 1 · Code & Development · score 67

Install: claude install-skill CSPulse/customer-success-skills

# Exec Conversation An executive is not a more senior version of your champion. Different time horizon, different vocabulary, and a different definition of a good meeting. Your champion wants to know what is happening. The executive wants to know whether to keep spending money on it and what it is costing them not to. The failure this exists to prevent: **the product tour.** Fifteen minutes explaining what the platform does to someone who does not care what it does, ending in a warm handshake and nothing at all. --- ## What this needs **Shared context.** If an `account-context` document exists, read it first, particularly the value metric and who signs in this business. Where it is absent, carry on and name the assumption. **Minimum: their title and roughly why the meeting exists.** That is enough for a first sentence, one ask and two questions. **Better with** whatever the champion can tell you about this person: what they were hired to do, what they have said about your product, and what they are under pressure about this quarter. Ten minutes with the champion beforehand is the highest-return preparation available here. **Best with** the account's outcome data in their unit of measure, their public commitments, and the original business case. Those turn an assertion about value into a number they recognise. Nothing here is required. --- ## When this runs Any meeting where a senior customer-side person is the point rather than an attendee. A sponsor check-in, a f