one-pagerlisted
Install: claude install-skill CSPulse/customer-success-skills
# One Pager
The person this is written for was not in the room, did not ask for it, and is reading it because someone they trust forwarded it. They will give it forty seconds.
Everything follows from that. It is not a summary of what happened. It is the shortest thing that lets a stranger make a decision or hold an accurate view.
The failure this exists to prevent: **the document the sponsor rewrites before sending.** The moment they have to edit it, two things are true: it did not sound like them, and you have lost control of what their leadership actually reads.
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## What this needs
**Shared context.** If an `account-context` document exists, read it first for the value metric, which is the unit any number in here has to be expressed in. Where it is absent, carry on and name the assumption.
**Minimum: what happened and who it is for.** Enough to produce the structure and the opening.
**Better with** the customer's own goals in their words, and any prior document their leadership has already seen, because matching that format matters more than improving on it.
**Best with** their numbers rather than yours, and a sense of what the forwarder will be asked when they send it.
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## Step 0: Establish which of three documents this is
They look similar and they are not. Getting this wrong is why most one-pagers do nothing.
- **A decision brief.** The reader has to choose. It leads with the recommendation, gives the options actually considered, and names what happens