renewal-forecastlisted
Install: claude install-skill CSPulse/customer-success-skills
# Renewal Forecast
A forecast is not a sum of opinions. It is a commitment with a confidence attached, and the two most common ways it goes wrong are structural rather than analytical: **contraction is not counted, and correlated risks are added up as though they were independent.**
The failure this exists to prevent: **the logo forecast.** Ninety-four per cent of accounts renewing, reported as a healthy quarter, while the dollars come in eleven per cent light because a third of them renewed smaller.
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## What this needs
**Shared context.** If an `account-context` document exists, read it first: contract shapes, pricing model and segments. On consumption or hybrid pricing the whole shape of this changes. Where it is absent, carry on and name the assumption.
**Minimum: the accounts up for renewal, their values and their dates.** Enough for a dollar forecast with honest confidence bands.
**Better with** a current risk read per account, the auto-renewal and notice terms, and last quarter's forecast against what actually landed.
**Best with** two or more quarters of forecast-versus-actual by forecaster, which is what turns this from arithmetic into calibration.
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## Step 1: Forecast dollars, and size contraction separately
Three numbers, not one:
- **Gross renewal dollars**, the value at risk that renews at all
- **Contraction**, the dollars lost from accounts that renew smaller
- **Expansion**, kept apart from renewal so a good expansion quarter cannot conceal a