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renewal-forecastlisted

Produces a renewal and expansion forecast in dollars with a stated confidence, with contraction sized separately and correlated risks named as one bet rather than thirty. Trigger whenever the user says "renewal forecast", "forecast the quarter", "what will we renew", "gross retention forecast", "commit number", "roll up my team's renewals", "forecast call", "what is the risk to the number", or is preparing a retention number for finance or a board. It sets evidence-based entry criteria for each category, separates timing slip from loss, pulls auto-renewals out of the judgement pool, and tracks per-forecaster accuracy so the number stops being a personality test. Use renewal-risk for the read on any single account, and portfolio-review for the meeting where the reads get challenged.
CSPulse/customer-success-skills · ★ 1 · Code & Development · score 67
Install: claude install-skill CSPulse/customer-success-skills
# Renewal Forecast A forecast is not a sum of opinions. It is a commitment with a confidence attached, and the two most common ways it goes wrong are structural rather than analytical: **contraction is not counted, and correlated risks are added up as though they were independent.** The failure this exists to prevent: **the logo forecast.** Ninety-four per cent of accounts renewing, reported as a healthy quarter, while the dollars come in eleven per cent light because a third of them renewed smaller. --- ## What this needs **Shared context.** If an `account-context` document exists, read it first: contract shapes, pricing model and segments. On consumption or hybrid pricing the whole shape of this changes. Where it is absent, carry on and name the assumption. **Minimum: the accounts up for renewal, their values and their dates.** Enough for a dollar forecast with honest confidence bands. **Better with** a current risk read per account, the auto-renewal and notice terms, and last quarter's forecast against what actually landed. **Best with** two or more quarters of forecast-versus-actual by forecaster, which is what turns this from arithmetic into calibration. --- ## Step 1: Forecast dollars, and size contraction separately Three numbers, not one: - **Gross renewal dollars**, the value at risk that renews at all - **Contraction**, the dollars lost from accounts that renew smaller - **Expansion**, kept apart from renewal so a good expansion quarter cannot conceal a