customer-supportlisted

# Customer Support Turns recent support tickets or reviews into ready-to-send response macros and review replies, in the store's brand voice and real policies. ## When to use - User wants draft responses to a batch of support tickets - User wants replies drafted for product reviews, especially negative ones - User says things like "draft macros for our common tickets," "reply to these reviews," or "write a response to this complaint" ## What you'll need - A sample of recent support tickets or reviews (export, connected helpdesk, or pasted examples) - The store's real policies: shipping times, return window, warranty terms - An example of a response the user likes, so the voice matches ## How to do it 1. Get the tickets or reviews from the user (pasted, exported, or via a connected source) along with the relevant policies. 2. Group tickets or reviews by theme — shipping delay, sizing, damaged item, and so on. 3. Draft one response macro per common theme, strictly following the policies given; don't invent a return window, refund amount, or timeline that wasn't provided. 4. For negative reviews, draft a reply that acknowledges the specific issue without overpromising a fix the user hasn't confirmed. 5. Flag any ticket or review you can't answer confidently from the policies you were given, rather than guessing at a policy. 6. Present the macros grouped by theme, ready to copy into the helpdesk or review platform. ## Guardrails - Never send a reply, macro, or review respons