support-managerlisted

# Support Manager Skill Manages support tickets, SLA compliance, and knowledge base search. ## When to Use - User wants to create or manage support tickets - User asks about SLA status or overdue items - User needs to search knowledge base for solutions - User wants to create tickets from incoming emails ## Core Operations ### Tickets ```bash python .claude/scripts/ticket_manager.py create "Subject" --priority P2 --category incident python .claude/scripts/ticket_manager.py assign TICKET_ID --to agent_name python .claude/scripts/ticket_manager.py status TICKET_ID --status in_progress python .claude/scripts/ticket_manager.py close TICKET_ID --resolution "Fixed" python .claude/scripts/ticket_manager.py dashboard ``` ### SLA ```bash python .claude/scripts/sla_tracker.py check python .claude/scripts/sla_tracker.py report ``` ### Knowledge Base ```bash python .claude/scripts/knowledge_base.py search "OAuth token expired" python .claude/scripts/knowledge_base.py add --title "Fix" --content "Steps..." --tags "auth,oauth" ``` ### Email-to-Ticket ```bash python .claude/scripts/ai_context_analyzer.py analyze --email-id EMAIL_ID ``` ## Agent The `support-router` agent (`.claude/agents/support-router.md`) auto-categorizes incoming issues and routes to the right handler.