crmlisted
Install: claude install-skill EllypsisAI/ellypsis-plugin-labs
# CRM Operations
Handles data entry to the connected CRM and helps execute tasks from the salesperson's queue.
This skill is deliberately CRM-agnostic. The operating manual for your company's actual CRM — which tools to call, creation workflows, lookup procedures, field conventions — is the **CRM pack**, served through the Ellypsis gateway. Your company's pack teaches the CRM your company runs.
## Before starting
1. Fetch the CRM pack: the gateway tool whose description names your company's CRM. Fetch it once per session, before the first CRM read or write. Tool schemas alone are not enough — the pack carries the workflows and constraints the schemas can't.
2. If the gateway is not connected, stop and say so. Never improvise CRM operations from raw tool schemas without the pack.
## Two modes
### Mode 1 — Data entry
The user has research, contacts, or drafts ready and wants them logged. Follow the pack's creation workflow. Always search before creating — duplicates are worse than a moment's delay.
### Mode 2 — Task execution (daily driver)
The salesperson wants to work through their active and overdue tasks. However the list arrives — fetched through the CRM tools or pasted in — group tasks by organisation.
**One org per thread.** If the list spans multiple orgs, pick one org, handle all its tasks, then say: "Done with [org]. Take the remaining tasks to a new chat so we start fresh." Multiple tasks on the same org share CRM context and belong together; switching orgs m