atera-alerts

# Atera Alert Management ## Overview Alerts in Atera are notifications generated when monitored systems exceed defined thresholds or encounter issues. They serve as the early warning system for MSPs, enabling proactive response to client issues before they become critical problems. ## Anti-triggers - **The work the alert generated** — an alert promoted into a service desk record is a ticket; use `atera-tickets`. - **What raises the alert** — thresholds and monitor configuration are `atera-devices` for agentless monitors and `atera-agents` for endpoint health. - **Alerts from a different RMM** — `superops-alerts`, `ninjaone-alerts`, `datto-rmm-alerts`, `connectwise-automate-alerts`, and N-central active issues (`ncentral-monitoring-tasks`) are separate stores with their own severity scales. Nothing here reads them, and the counts are not comparable. - **A security detection** — endpoint threat findings come from the EDR, not the RMM; use `huntress-incidents`, `sentinelone-alerts`, or `rocketcyber-incidents`. ## Alert Severity Levels | Severity | Description | Typical Response | |----------|-------------|------------------| | **Critical** | Immediate action required | Respond within 15 minutes | | **Warning** | Attention needed soon | Respond within 1 hour | | **Information** | FYI, no action required | Review during normal hours | ## Alert Sources | Source | Description | |--------|-------------| | **Agent** | Alerts from RMM agent monitoring | | **...