klaim-logistik-returlisted

# Logistics Claim & Return SOP Generator Drafts formal insurance claim reports to couriers and marketplace resolution centers. ## Required Claim Package 1. **Receipt Proof (Airwaybill)** & Order ID. 2. **Uninterrupted Unboxing Video**: Unbroken unboxing video demonstrating outer package label + damage. 3. **Damage / Lost Item Photos**: Photos of damaged item + packaging box. 4. **Formal Claim Letter**: Formal claim letter requesting 100% item value reimbursement under courier insurance policy. ## Claim Timeline (general) * **Lost package**: claims filed 7-30 days from the date the tracking status stops updating; each courier has different SOPs (J&T ≤ 30 days, JNE ≤ 30 days, SiCepat ≤ 21 days, Shopee Xpress via the resolution center 7-14 days). * **Damaged package**: photos + video must be submitted ≤ 24-48 hours after receipt — beyond that, generally rejected. * **Process**: file first via the marketplace (CS/order complaint) for marketplace transactions — couriers typically process only after the marketplace approves. ## Scope & Safety * **Use for**: standard shipping insurance claims (item value ≤ default coverage limit). * **Do not use for**: uninsured items (value above the limit without extra cover), illegal shipments, or immaterial loss claims — not covered. * **Anti-scam**: never "beautify" evidence (edited photos) — can lead to permanent rejection & blacklisting. ## Worked Example Input: `waybill: "JT123456789" / courier: "J&T" / "package lost after 20 days"` Dra