claims-experience-claims-comms-cadencelisted

# Communicate through claims without radio silence > Proactive status rhythms, plain-language updates, and expectation resets during long investigations. **Track:** ☂️ Insurance Operations · **Domain:** Claims Experience · **Level:** foundation · **~20 min** **Who this is for:** Claims Adjusters, Underwriters, Insurance Ops, Brokers ## When to Use This Skill Proactive status rhythms, plain-language updates, and expectation resets during long investigations. Use it whenever a matching task appears in conversation — the agent loads these instructions on demand. ## Steps 1. Set contact cadence at claim opening and keep it even with no news 2. Plain-language status: what's done, what's pending, who owns next step 3. Reset expectations BEFORE deadlines slip, never after 4. One named owner per claim; handoffs announced personally 5. Log every contact attempt; patterns feed process fixes 6. Close with summary of what was paid, why, and how to dispute ## Common Pitfalls - Silence interpreted as denial driving complaint escalation - Ownership lost in shift handoffs mid-investigation ## Commands **Install with skills CLI** ```bash npx skills add aniruddhaadak80/skills --skill claims-experience-claims-comms-cadence ``` **Install globally** ```bash npx skills add aniruddhaadak80/skills --skill claims-experience-claims-comms-cadence -g ``` --- Part of [aniruddhaadak80/skills](https://github.com/aniruddhaadak80/skills) · Browse all at https://skills.sh/aniruddhaadak80/skills