claims-handling-fnol-to-resolutionlisted

# Drive claims from FNOL to fair resolution fast > Structured intake, coverage verification, documentation, and settlement discipline. **Track:** ☂️ Insurance Operations · **Domain:** Claims Handling · **Level:** intermediate · **~40 min** **Who this is for:** Claims Adjusters, Underwriters, Insurance Ops, Brokers ## When to Use This Skill Structured intake, coverage verification, documentation, and settlement discipline. Use it whenever a matching task appears in conversation — the agent loads these instructions on demand. ## Steps 1. Capture FNOL completely: who/what/when/where plus policy number verification 2. Verify coverage BEFORE promising anything; reserve set on facts not optimism 3. Build evidence file: statements, photos, reports, expert inputs as needed 4. Communicate status proactively at defined intervals even when nothing moved 5. Settle on documented valuation; document every deviation from guideline 6. Close-out review: subrogation flags, recovery chances, lesson tags ## Common Pitfalls - Coverage surprises surfacing after promises made - Reserves set once and never revisited as facts develop ## Commands **Install with skills CLI** ```bash npx skills add aniruddhaadak80/skills --skill claims-handling-fnol-to-resolution ``` **Install globally** ```bash npx skills add aniruddhaadak80/skills --skill claims-handling-fnol-to-resolution -g ``` --- Part of [aniruddhaadak80/skills](https://github.com/aniruddhaadak80/skills) · Browse all at https://skill