account-healthlisted

# Account Health The right-side operating skill — the equivalent of `lead-qualify` for the post-sale half of the bowtie. Where `lead-qualify` scores a deal's fit, this scores a *customer's* health: is value landing, is the renewal safe, is there room to grow? It reads the account book and writes the signal back into the same loop the field uses. From `ops/customers.md` (or a single account the user names) and any recent post-sale notes: 1. **Read the adoption signal.** Against the account's value hypothesis — is the customer getting what they bought this to do? Usage trend, workflows live vs. in scope, who's actually using it. 2. **Score it green / amber / red:** - 🟢 **Green** — using it as intended, champion engaged, value visible. - 🟡 **Amber** — one warning sign (a stalled workflow, a quiet month, a single thread). - 🔴 **Red** — value not landing: usage down, champion gone quiet, or single-threaded after a change. 3. **Watch the renewal clock.** The renewal motion starts at **day 60**, not day 85. If the renewal date is inside 60 days, say so and start the motion now — don't wait for the contract to surface it. 4. **Flag churn early-warnings.** Name the leading indicators, not the lagging one: usage trending down, the champion gone quiet, a single-threaded account after a reorg. These precede a lost renewal; the cancellation is just when it becomes visible. 5. **Spot expansion-readiness.** A healthy account using the core well, or a second team asking unprom