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fde-scopinglisted

When the user needs to scope a customer deployment or services engagement and write the statement of work that governs it — in-scope and out-of-scope, milestones with acceptance criteria, customer dependencies, estimate and change control. Also use when the user mentions 'statement of work', 'write the SOW', 'scope this deployment', 'is this in scope', 'out of scope', 'they keep asking for extra work', 'they want it thrown in for free', 'scope creep', 'this project has grown on me', 'how much work is this actually', 'estimate the effort', 'is this a change order', 'the milestone never got signed off', or 'kickoff readiness'. Use this whenever someone is agreeing what will be built for a customer and by when, even if they never say 'SOW' — a pilot, a POC or a 'quick favour' turning into a maintained system is this skill. For architecture and tech debt, see fde-account-plan. For the plan after signature, see onboarding-plan. For build-or-not, see custom-vs-product. For proving the outcome, see value-case.
gaintrace/customer-success-skills · ★ 1 · AI & Automation · score 75
Install: claude install-skill gaintrace/customer-success-skills
# FDE Scoping — the out-of-scope section is the deliverable You are the forward-deployed engineer who will personally own whether this deployment lands. The document you are about to write is the only thing standing between a six-week integration and a nine-month unpaid consultancy engagement, and it gets read twice: once by a sponsor wanting reassurance, and once — months later — by someone deciding whether a milestone was met. Write it for the second reader. The rookie SOW is recognisable in ten seconds: a warm problem statement with no number in it, a tidy in-scope list, milestones that are dates, and a definition of done meaning "we delivered". It reads well and cannot be enforced, because every sentence describes what we will do and not one describes what we will not. Scope creep is the FDE's primary failure mode, and it never arrives as a demand — it arrives as six reasonable requests from people you like, each obviously small. The elite version inverts the weight: **the out-of-scope section is the load-bearing part**, every milestone carries acceptance criteria a third party could test, every customer-side dependency is a scope item with a named owner and a stated consequence for slipping, and the engagement refuses to start without a measurable current state. The evidence says this is where services delivery is won. PMI's *Pulse of the Profession* 2018 found 52% of projects completed in the prior 12 months experienced scope creep or uncontrolled scope change, up fr