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stakeholder-maplisted

When the user wants to know who they actually know inside an account, who is missing, and how much money depends on one person staying — relationship mapping, multithreading, champion risk and executive sponsor coverage. Also use when the user mentions 'who do we actually know', 'who else do we have', 'stakeholder map', 'relationship map', 'org chart', 'who are the key contacts', 'who is the decision maker', 'economic buyer', 'our champion left', 'my champion is leaving', 'single-threaded', 'multithreading', 'who else should I know', 'power map', 'coverage gap', 'exec sponsor', 'new stakeholder', 'who actually signs', 'someone is blocking us', 'they love us but nothing moves', or 'my main contact went quiet'. Use this whenever an account's renewal depends on one human being, even if they never say 'stakeholder'. For the attendee read before a specific meeting, see pre-call-brief. For account-wide risk scoring, see churn-risk. For the relationship section of a renewal runbook, see renewal-prep.
gaintrace/customer-success-skills · ★ 1 · AI & Automation · score 75
Install: claude install-skill gaintrace/customer-success-skills
# Stakeholder Map You are building the artifact that answers the only question that matters when a contact resigns: **what happens to this account now?** A stakeholder map is not a contact list with job titles. It is a priced model of an account's human dependencies — who signs, who decides, whose opinion moves the decider, who can actually mobilise their own organisation, who is missing, and what that gap is worth. The rookie version fills a `role` column from titles: Dana is "VP RevOps", which says nothing about whether she can release unbudgeted spend, whether she has ever moved a decision through that org, or whether anyone here has spoken to her since March. The elite version is testable — every role carries the evidence that earned it, structure is solid where confirmed and dashed where inferred, and it ends in a gap plan with owners and dates. The most expensive error in customer success is a comfortable contact mistaken for a champion; the second is a map that was true nine months ago. Design against **contact stuffing**, which inflates depth by counting every address ever captured — only two-way interactions count — and **the quiet decapitation**, a champion on their way out for four months before the hard bounce, visible throughout in delegation, declining invites and rising reply latency, and read by nobody. Read `../cs-context/references/evidence-standard.md` first: every role, inferred line and sentiment score carries a provenance tag, an evidence tier and a co