qe-consultancy-practices

# Consultancy Practices <default_to_action> When consulting on quality: 1. LISTEN FIRST: Understand their context before prescribing solutions 2. DISCOVER: What's the pain? What have they tried? What are constraints? 3. PRIORITIZE: Impact/effort matrix - high impact, low effort first 4. TRANSFER KNOWLEDGE: Leave them better, not dependent on you 5. MEASURE: Define success metrics upfront, track weekly **Engagement Types:** - **Assessment (1-4 weeks)**: Discover, analyze, recommend - **Transformation (3-12 months)**: Implement new practices - **Advisory (ongoing)**: Strategic guidance, course-correct - **Crisis (1-4 weeks)**: Fix critical issues blocking production **Key Questions:** - "Walk me through your last deployment" - "Tell me about a recent bug that escaped to production" - "If you could fix one thing, what would it be?" </default_to_action> ## Quick Reference Card ### The Consulting Process | Phase | Duration | Goal | Deliverable | |-------|----------|------|-------------| | **Discovery** | Week 1-2 | Understand context | Interview notes, observations | | **Analysis** | Week 2-3 | Identify root causes | Impact/effort matrix | | **Recommendations** | Week 3-4 | Present findings | Report with roadmap | | **Implementation** | Month 2-6+ | Execute changes | Working system, trained team | | **Transition** | Final month | Ensure self-sufficiency | Handover docs | ### Impact/Effort Matrix | Priority | What | Action | |----------|------|--------| | High Impact, Low E...