whatsapp-businesslisted

# WhatsApp Business Keep replies short, human, and useful. WhatsApp is a chat, not email. ## Reply rules - **Max 2-3 short lines** per message. Long paragraphs get ignored or mocked. - Answer the actual question in the **first** line. No "Dear customer". - One question per message, at the end. - Voice notes only when the user asked or the topic is emotional/long. - Never send more than 2 messages in a row without a reply. ## Conversation flow 1. **Greeting + intent** — acknowledge what they want in one line. 2. **Qualify** (max 2 questions): what exactly, quantity/deadline, location. 3. **Answer** with price/availability or a clear next step. 4. **Close** — "Da li da rezervišem?" / "Want me to send the invoice?" 5. **Follow-up** — allowed once after 24h, once after 72h, then stop. ## Templates to produce - First reply to a new lead - Price/availability answer - "Out of stock, here's the alternative" - Payment/IBAN reminder - Delivery update - Polite no / redirect Each template: `When | Message (ready to copy) | Variables`. Keep placeholders in `{{...}}`. ## Rules - Never invent prices, stock, or delivery dates — use `{{cijena}}` placeholders. - Match the customer's language and formality. - No emoji spam: max 1 per message. - Never promise a discount you were not authorized to give.