skill-organizational-healthlisted

# Skill: Organizational Health & Culture Psychological safety + blameless + growth = high-performing teams. ## Retrospective Process **Timing**: After incident or sprint (24-48 hours later) **Format** (60 min): 1. Incident summary (5 min) 2. Timeline (10 min) — facts, not blame 3. Root causes (15 min) — ask "why?" 5 times 4. Action items (10 min) — owner, deadline 5. Blameless check (5 min) — did we focus on systems? **Output**: Public report, action items tracked ## QUANTS Metrics - **Quality**: Coverage, flakiness, security findings - **Attention**: Code review turnaround, mentoring hours - **Toil**: Manual steps automated, on-call hours - **Time**: Deployment frequency, MTTR - **Satisfaction**: Engagement survey, on-call satisfaction ## Psychological Safety **Signs of safety**: - Engineers admit mistakes - Questions are asked - Disagreement is voiced respectfully - Failures are treated as learning **Build it**: - Model vulnerability (admitting mistakes) - Value questions (reward curiosity) - Blameless culture (focus on systems) - Celebrate learning from failures ## Career Growth **1:1 cadence** (weekly, 30 min): - Career goals (where do they want to go?) - Recent work (achievements, blockers) - Feedback (giving + receiving) - Growth opportunities **Promotion criteria** (clear, measurable): - Technical depth (can solve hard problems) - Impact (multiplier effect) - Leadership (mentoring, unblocking others) - Communication (clear writing, presentations) --- **S