sales-11x

# 11x.ai Platform Help ## Step 1 — Gather context If `references/learnings.md` exists, read it first for accumulated platform knowledge. Ask the user: 1. **What do you need help with?** - A) Setting up Alice (AI SDR) for outbound campaigns - B) Improving Alice's personalization or reply rates - C) Setting up Julian (AI phone/chat agent, formerly "Mike") - D) CRM integration (Salesforce, HubSpot, Pipedrive, Zoho) - E) Understanding pricing, contracts, or ROI - F) Comparing 11x to other AI SDR tools - G) API or webhook integration - H) Something else — describe it 2. **Are you an existing customer or evaluating?** - A) Active customer — using Alice - B) Active customer — using Alice + Julian - C) In trial / proof of concept - D) Evaluating — comparing options 3. **What CRM do you use?** (Salesforce, HubSpot, Pipedrive, Zoho, other) **If the user's request already provides most of this context, skip directly to the relevant step.** ## Step 2 — Route or answer directly | Need | Action | |---|---| | 11x-specific config, campaigns, integrations, pricing | Answer directly from Step 3 | | General outbound cadence design (multi-platform) | Route: `/sales-cadence [question]` | | Email deliverability strategy (SPF/DKIM/DMARC) | Route: `/sales-deliverability [question]` | | Building prospect lists beyond 11x's database | Route: `/sales-prospect-list [question]` | | Contact enrichment from other providers | Route: `/sales-enrich [question]` | |...