sales-birdeyelisted

# Birdeye Platform Help ## Step 1 — Gather context If `references/learnings.md` exists, read it first for accumulated platform knowledge. 1. **What do you need help with?** - A) Reviews — collecting, monitoring, or responding to reviews - B) Listings — syncing business info across directories - C) Messaging — webchat, SMS, unified inbox setup - D) Social media — publishing, scheduling, engagement - E) Surveys — NPS, CSAT, or custom surveys - F) Referrals — customer referral program setup - G) Payments — collecting payments via text - H) BirdAI — AI agent configuration, automated responses - I) Integrations — CRM, PMS, or API setup - J) Reporting / analytics - K) Something else — describe it 2. **How many locations?** 1, 2-10, 11-50, 50+ 3. **What industry?** Healthcare/dental, automotive, financial services, home services, retail, hospitality, other 4. **Which Birdeye plan?** Standard, Professional, Premium, or not sure Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2. ## Step 2 — Route or answer directly | Problem domain | Route to | |---|---| | Online reputation strategy across tools | `/sales-online-reputation {your question}` | | Customer feedback / NPS / CSAT strategy | `/sales-customer-feedback {your question}` | | Ecommerce product reviews (Shopify, etc.) | `/sales-customer-reviews {your question}` | | SMS marketing strategy | `/sales-sms-marketing {your question}` | | Social media managemen