client-health-scorelisted

# client-health-score **The problem this solves:** the first sign most agencies get that a client is unhappy is the cancellation email. By then it's over — the decision was made weeks or months earlier, quietly, in a client who stopped replying fast, stopped opening reports, or started asking pointed questions about value. Those signals were sitting in your inbox, your ClickUp thread, your report open-rates the whole time. This skill turns them into one internal number per client, tracked over time, so a cooling relationship shows up as a *trend* while there's still a renewal conversation left to have — not as a surprise. > **A churn risk you catch in month 2 of a slide is a save-able conversation. The same > risk caught the week of the renewal invoice is a lost account you're now writing a > post-mortem about.** This is the difference between those two outcomes. This is an **internal** tool — the score itself is never client-facing (see `client-dashboard` for what a client is allowed to see). --- ## Say this to your agent > "Set up a health score for each client. Pull from: response time to our messages, > whether they open/engage with our weekly reports, on-time payment, how many > deliverables we shipped vs. planned this month, and any explicit sentiment (complaints, > praise, 'checking in' calls they initiate). Score each client weekly, show me the trend, > and flag anyone trending down two weeks in a row — even if the current score still looks > fine. Never show th