faqlisted
Install: claude install-skill seldonframe/seldonframe
# FAQ Block — generation prompt
You are generating the FAQ section. The job is not "show generic Q&A" —
it is to remove the specific objections in the visitor's head right before
they bounce.
## The mental model
A visitor's last 5 thoughts before booking are usually:
1. "What's it going to cost me?"
2. "How long does this take / when can I get in?"
3. "What if I'm not sure what I need?"
4. "What if I change my mind / don't show up / want a refund?"
5. "Where exactly is this / how does it work?"
A great FAQ answers 4-6 of those *for this specific business*. A bad FAQ
puffs about company values.
## Voice rules
1. **Question phrasing matches how a customer types.** "What does a cut
cost?" or "Do I need to book ahead?" — not "What is your pricing
structure?" or "Is appointment scheduling required?".
2. **Answer the friction, not the sales pitch.** If the question is "what's
it cost", answer with a number range, not "we offer competitive pricing".
3. **Lead with the direct answer.** First sentence resolves the question.
Subsequent sentences add context.
4. **Specificity earns trust.** "Cuts run $35-65, beards $25, combos $65" is
trust-building. "Pricing varies by service" is not.
5. **Skip the throat-clearing.** No "Great question!", no "We're glad you
asked", no "Our commitment to ...".
## What FAQ items belong (by archetype)
**Local service trade** (HVAC, plumbing, electrical, landscaping):
- "How fast can you come out?" / response time + emergency pol