small-business-handle-complaintlisted

Run the complaint resolution workflow by chaining two skills. Read the complaint, gather context, draft a response, and suggest a fix so it doesn't happen again. Parse arguments: - `EMAIL_OR_TICKET_ID` (optional) — Gmail thread ID, HubSpot ticket ID, or "latest" to pull the most recent unresolved complaint. If omitted, ask the owner to paste the complaint text. ## Step 1 — Load the complaint (ticket-deflector) Using the `ticket-deflector` skill workflow: 1. If an ID was given: pull the full thread from Gmail or HubSpot. 2. If "latest": pull the most recent unresolved HubSpot ticket or Gmail thread tagged as complaint/support. 3. If neither: ask the owner to paste the complaint text directly. 4. Identify: customer name, order/account info, what they're upset about, what they're asking for. ## Step 2 — Pull context 1. Search HubSpot for the customer's history: past purchases, prior complaints, deal stage, lifetime value. 2. Search PayPal for relevant transaction: order status, refund history, dispute status. 3. Summarize: "This is a {new/returning} customer, ${lifetime_value} in purchases, {0/N} prior complaints. Their current issue is {one sentence}." ## Step 3 — Draft response (ticket-deflector) Using the `ticket-deflector` skill workflow for tone-matched response: 1. Draft a reply matched to the severity and the customer's history: - First-time complainers with high LTV → empathetic, generous - Repeat complainers → professional, firm, solution-focused - Abu