feedback-mastery

# Feedback Conversations ## Overview This skill provides frameworks for navigating difficult workplace conversations and delivering effective feedback. Whether you're addressing performance issues, resolving conflicts, or giving constructive feedback, these structured approaches lead to better outcomes. **Core insight:** Research shows that employees who approach difficult conversations with preparation and a clear framework are **60% more likely to reach a positive resolution** than those who engage without a plan. ## When to Use This Skill Use this skill when: - Preparing to give feedback to a colleague or direct report - Addressing performance issues or missed expectations - Navigating conflict between team members - Having 1:1 conversations about sensitive topics - Receiving feedback and wanting to respond constructively - Managing expectations with stakeholders **Keywords**: feedback, difficult conversation, 1:1, one-on-one, performance, conflict, expectations, behavior, confrontation ## Core Frameworks ### The Preparation-Delivery-Follow-up Model A three-part structure for difficult conversations: | Phase | Focus | Key Questions | | --- | --- | --- | | **Preparation** | Understand the issue, define goals, manage emotions | What's the problem? What outcome do I want? Am I calm? | | **Delivery** | Open neutrally, use facts not blame, encourage dialogue | How do I start? What evidence do I have? How do I involve them? | | **Follow-up** | Document actions, set ch...