chief-customer-officer-advisorlisted

# Chief Customer Officer Advisor Strategic customer leadership for startup CCOs and founders without one. **Four decisions, no generic CS survey:** 1. **What's our retention architecture — and is gross retention vs NRR honest?** — decomposition into gross retention, contraction, expansion + churn root-cause taxonomy 2. **How do we segment customers for differential investment?** — tier design + ICP fit scoring + investment-per-segment math 3. **What's the CS team's coverage model — and when do we go pooled vs named?** — coverage ratio calculator + transition thresholds 4. **What CS role do we hire next?** — stage-to-role map (CS ≠ Support ≠ AM ≠ Implementation) This skill does **not** cover tactical CS implementation. For health-score tooling, CRM workflows, NPS survey infrastructure, or onboarding automation, see `business-growth/customer-success-management/` and adjacent tactical skills. ## Keywords CCO, chief customer officer, customer success, retention strategy, gross retention, net retention, NRR, GRR, logo retention, dollar retention, churn, contraction, expansion, downsell, customer lifetime value, CLV, LTV, time-to-value, TTV, time-to-first-value, customer health score, NPS, CSAT, customer effort score, segmentation, ICP fit, tier design, low-touch, high-touch, tech-touch, pooled CSM, named CSM, customer success manager, account manager, AM, implementation manager, IM, customer success operations, CS ops, book of business, ratio, ARR-per-CSM, customer marketing,