claude-for-it-services-and-mspslisted

# Claude for IT services firms and MSPs Four workflows below, each one a job your shop already does and always does last: the client readable summary of a month of tickets, the quarterly business review, the outage update you write while you are still fixing the outage, and the runbook that currently lives in one engineer's head. Everything runs in claude.ai in a browser, with your own formats and past documents saved in a project, so the drafts come back looking like your firm's work instead of a template. None of it asks you to paste a credential, a live address, or a client's security findings into a chat window. Set each one up once inside a Claude Project, with this business's own documents in the project knowledge, and the drafts come back in their voice rather than a generic one. ## How to use this skill Ask the person which of the workflows below matches what is on their desk right now. Then walk them through that one only. Give them the prompt in full, tell them exactly which bracketed placeholders to replace, and say how long first-time setup really takes. Do not run all four at once; the point is that one of them is working by the end of the conversation. Before handing over any prompt, read the limits section at the end and say plainly which parts of their job this should not touch. ## 1. Turn a month of tickets into a summary the client reads **What happens today.** The client's monthly summary starts life as a PSA export: sixty rows of subject lines, cate