customer-interview-synthesizerlisted

# Customer Interview Synthesizer > Turns hours of qualitative interviews into a tight, evidence-anchored set of opportunities. ## What this skill is A structured workflow for synthesizing interview transcripts: code utterances, theme them, score saturation, extract Jobs-to-be-Done (JTBD) signals and forces of progress, identify opportunity hypotheses, and produce a readout that distinguishes evidence from interpretation. Designed to remove the analyst's narrative-fitting bias and keep the customer's voice central. ## What it solves - "What did we learn?" readouts that summarize whichever interview was freshest - Cherry-picking quotes that support a pre-existing hypothesis - No theme saturation check (claiming a theme on a sample size of one) - Conflating what the customer said with what the analyst inferred - Failure to translate findings into prioritized hypotheses with confidence levels ## When to invoke - Concluding a discovery or generative interview round - Synthesizing switching interviews after a churn wave - Win-loss analysis from a sales cycle - Sensemaking after a competitive deep-dive - Feeding the Opportunity Solution Tree (OST) with fresh evidence ## Phase 1: Catalog the corpus For each interview, log: - Participant pseudonym, segment, role - Date, duration, interviewer - Recording or transcript location - Recruitment source (and any selection bias) - Whether incentives were offered - Whether the participant is current, former, or prospective customer M