atera-alerts

# Atera Alert Management ## Overview Alerts in Atera are notifications generated when monitored systems exceed defined thresholds or encounter issues. They serve as the early warning system for MSPs, enabling proactive response to client issues before they become critical problems. ## Alert Severity Levels | Severity | Description | Typical Response | |----------|-------------|------------------| | **Critical** | Immediate action required | Respond within 15 minutes | | **Warning** | Attention needed soon | Respond within 1 hour | | **Information** | FYI, no action required | Review during normal hours | ## Alert Sources | Source | Description | |--------|-------------| | **Agent** | Alerts from RMM agent monitoring | | **Device** | Alerts from HTTP/SNMP/TCP monitors | | **Threshold** | Alerts when metrics exceed limits | | **Custom** | User-defined or API-created alerts | ## Alert Types | Type | Description | Common Triggers | |------|-------------|-----------------| | **Availability** | Device/service up/down | Agent offline, ping failure | | **Performance** | Resource utilization | High CPU, low memory, disk full | | **Hardware** | Physical component issues | SMART errors, temperature | | **Security** | Security-related events | Failed logins, malware detected | | **Application** | Software issues | Service stopped, event log errors | | **Patch** | Update status | Missing patches, update failures | | **Backup** | Backup status | Backup failed, missed schedule | ##...