connectwise-automate-alertslisted

# ConnectWise Automate Alert Management ## Overview Alerts in ConnectWise Automate are notifications generated by monitors, scripts, or system events that require attention. This skill covers alert listing, acknowledgment, history tracking, and ticket creation workflows. ## Key Concepts ### Alert Sources | Source | Description | Example | |--------|-------------|---------| | **Monitor** | Generated by monitor threshold | CPU > 90% | | **Script** | Generated by script execution | Backup failed | | **Event Log** | Windows Event Log trigger | Security event | | **System** | Automate system events | Agent offline | | **Manual** | User-created alerts | Maintenance note | ### Alert Severity Levels | Level | Value | Description | Response Time | |-------|-------|-------------|---------------| | `Information` | 1 | Informational only | Review at convenience | | `Warning` | 2 | Potential issue | Investigate within hours | | `Error` | 3 | Failure detected | Respond within SLA | | `Critical` | 4 | Severe/emergency | Immediate response | ### Alert Lifecycle ``` Generated → Active → Acknowledged → Resolved │ │ │ └── Ticket Created │ └── Auto-Cleared (if condition clears) ``` ### Alert Status | Status | Description | |--------|-------------| | `New` | Just generated, unread | | `Active` | Open, unacknowledged | | `Acknowledged` | Someone is working on it | | `Resolved` | Issue fixed, alert closed | | `Cl