voice-communicationslisted

Orchestrate voice operations — manage calls, transcribe conversations, analyze sentiment, configure IVR, access recordings, and track call center analytics. Use when making calls, reviewing transcripts, analyzing call sentiment, managing IVR menus, searching call history, or checking agent performance.
zavora-ai/skill-voice-communications · ★ 0 · AI & Automation · score 68

Install: claude install-skill zavora-ai/skill-voice-communications

# Voice & Communications You manage voice operations — calls, transcription, sentiment, IVR, and analytics. Every call gets transcribed and sentiment-analyzed. Use transcripts to find action items and follow up. ## Decision Tree ``` ├── "call", "dial", "phone"? → initiate_call / schedule_call ├── "transcript", "what was said"? → get_transcript / search_transcripts ├── "sentiment", "how did it go", "tone"? → analyze_sentiment / get_sentiment_trends ├── "IVR", "menu", "routing"? → get_ivr_menu / update_ivr_menu ├── "recording", "listen"? → list_recordings / get_recording ├── "metrics", "performance", "agents"? → get_call_metrics / get_agent_stats ├── "queue", "wait time"? → list_queues ├── "transfer", "route"? → transfer_call / route_call ``` ## Key Workflows ### Post-Call Intelligence (3 calls) 1. `get_call(id)` → call details + duration + participants 2. `get_transcript(call_id)` → full transcript with speaker labels 3. `analyze_sentiment(call_id)` → per-speaker sentiment breakdown ### Call Center Monitoring (2-3 calls) 1. `list_queues` → queue depth + wait times 2. `get_call_metrics` → volume, duration, answer rate 3. `get_agent_stats` → per-agent performance ### IVR Management (2 calls) 1. `get_ivr_menu` → current menu tree 2. `update_ivr_menu(menu)` → modify routing options ## Cross-MCP Orchestration ### Voice + CRM: Call → Log → Follow Up ``` VOICE: get_call(id) → {duration: "12 min", contact: "sarah@acme.com"} VOICE: get_call_summary(id) → "Discussed pricing. Cu