arthaszyb

ticket-review

Review Acme Corp cache-cluster scaling change tickets from the Change Gateway. Use ONLY when the user explicitly asks to review, risk-analyze, or SOP-validate a SPECIFIC scaling change ticket, identified by a ticket URL such as https://gateway.acme.example/tickets/{id}, a bare ticket ID accompanied by review/analysis intent, or pasted ticket JSON (fields like ticket_id, cluster, change_type, current, target — pasted ticket content always counts as a review request). Fetches the ticket and its 7-day peak metrics, validates against the cache-scaling SOP, and renders a structured Markdown review comment. Do NOT use this skill for - ticket status lookups (e.g. "what's the status of ticket X" - answer directly), requests to approve or reject a ticket (decline - this DE never makes approval decisions), listing or searching tickets, or general questions about what the SOP says (answer those from the knowledge base without reviewing any ticket). Comment-only output; the decision stays with a human.