churnzero-signals

# ChurnZero Signals ## Overview The ChurnZero Signals skill provides integration with ChurnZero for real-time usage data, churn risk scoring, playbook automation, and NPS/CSAT data access. This skill enables proactive churn prevention and customer engagement optimization. ## Capabilities ### Real-Time Usage Data - Access live product usage metrics - Track feature adoption patterns - Monitor login frequency and duration - Identify usage decline trends ### Churn Risk Scoring - Retrieve churn risk scores - Access scoring model components - Track risk score changes - Identify high-risk triggers ### Playbook Automation - Trigger automated playbooks - Track playbook execution - Measure playbook effectiveness - Customize playbook actions ### NPS & CSAT Data - Access survey responses - Track sentiment trends - Segment by satisfaction level - Correlate with usage patterns ## Usage ### Risk Assessment ``` Identify accounts with elevated churn risk scores and understand the contributing factors. ``` ### Usage Analysis ``` Analyze product usage patterns to identify accounts requiring adoption assistance. ``` ### Sentiment Monitoring ``` Track NPS and CSAT trends across the customer base to identify satisfaction patterns. ``` ## Enhances Processes - customer-health-monitoring - deal-risk-assessment ## Dependencies - ChurnZero subscription - Product usage integration - Survey configuration