customer-reference-tracker

# Customer Reference Tracker ## Overview The Customer Reference Tracker skill manages the customer reference check process during due diligence. It coordinates reference calls, analyzes customer satisfaction patterns, and identifies churn risks through systematic customer feedback collection. ## Capabilities ### Reference Call Management - Track reference requests and scheduling - Maintain reference call question templates - Record and summarize reference call notes - Manage reference fatigue and rotation ### Customer Satisfaction Analysis - Aggregate NPS and satisfaction data - Analyze satisfaction trends over time - Segment satisfaction by customer type - Benchmark against industry standards ### Churn Pattern Detection - Identify early warning indicators - Analyze churned customer characteristics - Track save rates and win-back patterns - Model churn risk factors ### Customer Success Assessment - Evaluate customer success operations - Assess expansion and upsell patterns - Analyze customer health scoring - Review support ticket patterns ## Usage ### Coordinate Reference Calls ``` Input: Customer list, reference requirements Process: Request references, schedule calls, track completion Output: Reference call schedule, status tracking ``` ### Summarize Reference Findings ``` Input: Reference call notes, interview data Process: Synthesize feedback, identify patterns Output: Reference summary report, key themes ``` ### Analyze Customer Health ``` Input: Customer data...