gainsight-cs

# Gainsight Customer Success ## Overview The Gainsight CS skill provides integration with Gainsight's customer success platform for health score retrieval, timeline activity access, success plan management, and risk/opportunity signal monitoring. This skill enables proactive customer management and expansion identification. ## Capabilities ### Health Score Access - Retrieve composite health scores - Access individual score components - Track health trends over time - Identify score threshold breaches ### Timeline Activity - Access customer timeline entries - Track touchpoints and interactions - Monitor milestone completions - Review historical engagement ### Success Plan Management - Create and manage success plans - Track objective completion - Monitor action item progress - Align stakeholder expectations ### Risk & Opportunity Signals - Identify at-risk accounts - Surface expansion opportunities - Track signal triggers - Prioritize intervention actions ## Usage ### Account Health Review ``` Pull comprehensive health data for an account including scores, trends, and recent activity. ``` ### Risk Identification ``` Identify accounts with declining health scores or triggered risk signals requiring attention. ``` ### Expansion Opportunity ``` Surface accounts with strong health and expansion signals for upsell outreach. ``` ## Enhances Processes - customer-health-monitoring - account-expansion-upsell - strategic-account-planning - qbr-process ## Dependencies - Ga...