knowledge-analytics

# Knowledge Analytics Skill ## Overview The Knowledge Analytics skill provides comprehensive capabilities for measuring, analyzing, and reporting on knowledge management effectiveness. This skill enables organizations to understand how knowledge is being used, identify gaps, and continuously improve their knowledge management initiatives through data-driven insights. ## Capabilities ### Page View and Engagement Tracking - Configure page view tracking and analytics - Implement engagement metrics (time on page, scroll depth) - Track user journeys through knowledge content - Monitor content interaction patterns ### Search Analytics and Query Analysis - Analyze search query patterns and trends - Track zero-result searches and failed queries - Monitor click-through rates on search results - Identify search refinement patterns ### Content Effectiveness Scoring - Design content effectiveness metrics - Implement quality scoring algorithms - Track content resolution rates - Measure time-to-answer metrics ### Knowledge Gap Identification - Analyze search gaps and unmet needs - Identify missing content areas - Map topic coverage and density - Generate content recommendations ### User Journey Analysis - Track knowledge-seeking journeys - Identify common navigation patterns - Analyze entry and exit points - Measure journey completion rates ### Contribution Metrics - Track content creation and updates - Monitor contributor activity - Measure review and approval cycles - Identify t...