social-listening

# Social Listening Platform Skill ## Overview The Social Listening Platform skill provides brand monitoring, sentiment analysis, and social intelligence capabilities. This skill enables comprehensive social conversation monitoring, trend detection, and competitive social analysis. ## Capabilities ### Brand Monitoring - Brandwatch query building - Sprinklr listening configuration - Mention alert setup - Real-time monitoring - Crisis detection ### Sentiment Analysis - Automated sentiment analysis - Emotion detection - Topic sentiment - Trend sentiment tracking - Comparative sentiment ### Intelligence - Conversation clustering - Trend detection - Influencer identification - Share of voice calculation - Topic extraction ### Competitive Analysis - Competitor social monitoring - Competitive benchmarking - Industry conversation tracking - Campaign monitoring - Market trend detection ## Usage ### Listening Configuration ```javascript const listeningConfig = { platform: 'Brandwatch', queries: { brand: { terms: ['Company Name', '@CompanyHandle', '#CompanyHashtag'], excludes: ['job posting', 'stock price'], languages: ['en', 'es', 'fr'] }, products: { terms: ['Product Name', 'product feature'], context: 'product-discussion' }, competitors: { terms: ['Competitor A', 'Competitor B'], purpose: 'competitive-intelligence' }, industry: { terms: ['industry keyword', 'market trend'], purpose: 'trend-d...