tqm-program-designer

# TQM Program Designer ## Overview The TQM Program Designer skill provides comprehensive capabilities for developing Total Quality Management programs. It supports culture assessment, employee involvement programs, customer focus initiatives, and quality council establishment. ## Capabilities - TQM maturity assessment - Quality culture survey design - Employee involvement programs - Customer focus initiatives - Process approach mapping - Continuous improvement integration - Quality council establishment - Recognition program design ## Used By Processes - QMS-002: TQM Program Development - CI-001: Operational Excellence Program Design - QMS-001: ISO 9001 Implementation ## Tools and Libraries - Survey tools - Culture assessment frameworks - Collaboration platforms - Recognition systems ## Usage ```yaml skill: tqm-program-designer inputs: organization_profile: employees: 500 locations: 3 current_quality_culture: "emerging" assessment_areas: - leadership_commitment - customer_focus - employee_involvement - process_approach - continuous_improvement program_objectives: - "Reduce customer complaints by 50%" - "Increase employee engagement by 20%" - "Achieve quality cost reduction of 15%" outputs: - maturity_assessment - culture_survey_results - tqm_roadmap - employee_program_design - recognition_program - governance_structure ``` ## TQM Principles ### Core Principles | Principle | Description | |-----------|-...