email-ops

# Email Ops Use this when the real task is mailbox work: triage, drafting, replying, sending, or proving a message landed in Sent. This is not a generic writing skill. It is an operator workflow around the actual mail surface. ## Skill Stack Pull these ECC-native skills into the workflow when relevant: - `brand-voice` before drafting anything user-facing - `investor-outreach` for investor, partner, or sponsor-facing mail - `customer-billing-ops` when the thread is a billing/support incident rather than generic correspondence - `knowledge-ops` when the message or thread should be captured into durable context afterward - `research-ops` when a reply depends on fresh external facts ## When to Use - user asks to triage inbox or archive low-signal mail - user wants a draft, reply, or new outbound email - user wants to know whether a mail was already sent - the user wants proof of which account, thread, or Sent entry was used ## Guardrails - draft first unless the user clearly asked for a live send - never claim a message was sent without a real Sent-folder or client-side confirmation - do not switch sender accounts casually; choose the account that matches the project and recipient - do not delete uncertain business mail during cleanup - if the task is really DM or iMessage work, hand off to `messages-ops` ## Workflow ### 1. Resolve the exact surface Before acting, settle: - which mailbox account - which thread or recipient - whether the task is triage, draft, reply, ...