service-checklisted

# Service Check Skill Evaluate against Lou Downe's 15 principles. ## Checklist For each principle, assess: Pass / Partial / Fail / N/A 1. **Easy to find**: Can users find this service without knowing its name? - [ ] Discoverable through natural search terms - [ ] Linked from logical starting points 2. **Clearly explains its purpose**: Is it immediately clear what this does? - [ ] Purpose statement visible without scrolling - [ ] Target audience identifiable 3. **Sets expectations**: Do users know what will happen? - [ ] Timeline/process visible upfront - [ ] Requirements stated before starting 4. **Enables completion**: Can users finish what they came to do? - [ ] End-to-end journey works - [ ] No organizational barriers blocking completion 5. **Familiar**: Does it work the way users expect? - [ ] Uses conventions users know - [ ] No surprising behavior 6. **No prior knowledge needed**: Can a new user succeed? - [ ] No jargon or acronyms without explanation - [ ] No assumed context 7. **Agnostic of org structures**: Are internal boundaries invisible? - [ ] Users don't need to know which department handles what - [ ] No internal handoffs visible to users 8. **Minimum steps**: Is every step necessary? - [ ] No redundant data entry - [ ] No unnecessary confirmation steps 9. **Consistent**: Is language/design uniform throughout? - [ ] Same terms used for same concepts - [ ] Visual patterns consistent 10. **No dead