anth-incident-runbook

# Anthropic Incident Runbook ## Severity Classification | Severity | Condition | Response Time | |----------|-----------|---------------| | P1 | API returning 500/529 for all requests | Immediate | | P2 | Rate limiting (429) or high latency (>10s p99) | 15 minutes | | P3 | Intermittent errors (<5% error rate) | 1 hour | | P4 | Degraded quality (not errors) | Next business day | ## Immediate Triage (First 5 Minutes) ```bash # 1. Check Anthropic status page curl -s https://status.anthropic.com/api/v2/status.json | python3 -c \ "import sys,json; d=json.load(sys.stdin); print(d['status']['indicator'], '-', d['status']['description'])" # 2. Test API connectivity curl -s -w "\nHTTP %{http_code} | Time: %{time_total}s\n" \ https://api.anthropic.com/v1/messages \ -H "x-api-key: $ANTHROPIC_API_KEY" \ -H "anthropic-version: 2023-06-01" \ -H "content-type: application/json" \ -d '{"model":"claude-haiku-4-20250514","max_tokens":8,"messages":[{"role":"user","content":"1"}]}' # 3. Check rate limit headers curl -s -D - https://api.anthropic.com/v1/messages \ -H "x-api-key: $ANTHROPIC_API_KEY" \ -H "anthropic-version: 2023-06-01" \ -H "content-type: application/json" \ -d '{"model":"claude-haiku-4-20250514","max_tokens":8,"messages":[{"role":"user","content":"1"}]}' \ 2>/dev/null | grep -i "ratelimit\|retry-after\|request-id" ``` ## Decision Tree ``` API returning errors? ├── 401/403 → Key issue → Check ANTHROPIC_API_KEY is set and valid ├── 429 → Rate limited →...