evernote-incident-runbook

# Evernote Incident Runbook ## Overview Step-by-step procedures for responding to Evernote integration incidents including API outages, rate limit escalations, authentication failures, data sync issues, and quota exhaustion. ## Prerequisites - Access to monitoring dashboards and production logs - Production Evernote API credentials - Communication channels for escalation (Slack, PagerDuty) ## Instructions ### Incident Classification | Severity | Symptoms | Response Time | |----------|----------|---------------| | P1 - Critical | All Evernote API calls failing, data loss risk | 15 minutes | | P2 - High | Persistent rate limits, auth failures for multiple users | 1 hour | | P3 - Medium | Intermittent errors, degraded sync performance | 4 hours | | P4 - Low | Single user issues, non-critical feature affected | Next business day | ### Step 1: Triage Check Evernote's status page first. If Evernote is down, activate the circuit breaker and wait. ```bash # Check Evernote service status curl -sf https://status.evernote.com/api/v2/status.json | jq '.status' # Check your API connectivity curl -sf -H "Authorization: Bearer $EVERNOTE_TOKEN" \ https://www.evernote.com/shard/s1/notestore | head -20 # Check error rate in logs (last 15 min) grep -c 'EDAMSystemException' /var/log/evernote-app.log ``` ### Step 2: Rate Limit Escalation If rate limits are persistent: reduce API call frequency, increase delays between batch operations, and contact Evernote developer support for a ra...