instantly-incident-runbook

# Instantly Incident Runbook ## Overview Structured incident response procedures for Instantly.ai integration failures. Covers campaign pause cascades, account health crises, bounce protect triggers, webhook delivery failures, and API outages. ## Severity Levels | Severity | Criteria | Response Time | Examples | |----------|----------|---------------|----------| | P1 Critical | All campaigns stopped, sending halted | 15 min | All accounts unhealthy, API 5xx | | P2 High | Multiple campaigns affected | 1 hour | Bounce protect on key campaign, warmup degraded | | P3 Medium | Single campaign/account issue | 4 hours | One account SMTP failure, webhook delivery issue | | P4 Low | Non-blocking issue | Next business day | Analytics gap, cosmetic dashboard issue | ## Incident: All Campaigns in Accounts Unhealthy (-1) ### Triage ```typescript import { InstantlyClient } from "./src/instantly/client"; const client = new InstantlyClient(); async function triageCampaignHealth() { console.log("=== P1 TRIAGE: Campaign Health ===\n"); // 1. Get all campaigns and their statuses const campaigns = await client.campaigns.list(100); const statusCounts: Record<number, number> = {}; for (const c of campaigns) { statusCounts[c.status] = (statusCounts[c.status] || 0) + 1; } console.log("Campaign status distribution:", statusCounts); const unhealthy = campaigns.filter((c) => c.status === -1); console.log(`Unhealthy campaigns: ${unhealthy.length}`); // 2. Test ALL accoun...