webflow-incident-runbook

# Webflow Incident Runbook ## Overview Rapid incident response procedures for Webflow Data API v2 integration failures. Covers triage, immediate remediation by error type, graceful degradation, stakeholder communication, and postmortem. ## Prerequisites - Access to Webflow dashboard and status page - Application logs and metrics access - Communication channels (Slack, PagerDuty) - Cached fallback data available ## Severity Levels | Level | Definition | Response Time | Example | |-------|------------|---------------|---------| | P1 | Integration fully down | < 15 min | All API calls returning 401/500 | | P2 | Degraded service | < 1 hour | High 429 rate, elevated latency | | P3 | Minor impact | < 4 hours | Webhook delays, form sync lag | | P4 | No user impact | Next business day | Monitoring gap, stale cache | ## Quick Triage (Run First) ```bash #!/bin/bash echo "=== Webflow Incident Triage ===" echo "Time: $(date -u)" # 1. Webflow platform status echo "" echo "--- Platform Status ---" curl -s https://status.webflow.com/api/v2/status.json 2>/dev/null | \ python3 -c " import sys,json d=json.load(sys.stdin) print(f'Status: {d[\"status\"][\"description\"]}') for c in d.get('components',[]): if c['status'] != 'operational': print(f' DEGRADED: {c[\"name\"]} ({c[\"status\"]})') " 2>/dev/null || echo "Cannot reach status page" # 2. API connectivity echo "" echo "--- API Connectivity ---" HTTP=$(curl -s -o /dev/null -w "%{http_code}" \ -H "Authorization: Bearer $WE...