csat-taxonomy-refresh
FeaturedMonthly on the last weekday, light browser lane. Re-tests every theme and every severity rule against a month of real ticket evidence and rewrites strategy/themes.md wherever the evidence disagrees with the assumption. It merges two themes the evidence shows are one, splits a theme whose tickets have two different answers, retires a theme with no volume, creates a theme for a cluster that kept landing unclassified, and rewrites a severity rule wherever the outcomes contradict it. Theme ids are never reused and never renumbered. It holds every outbound action unless you released the channel, and it never touches a credential.
Install
Quality Score: 94/100
Skill Content
Details
- Author
- markfulton
- Repository
- markfulton/ai-employees
- Created
- 3 weeks ago
- Last Updated
- today
- Language
- JavaScript
- License
- MIT
Bundled in these plugins
Similar Skills
Semantically similar based on skill content — not just same category
csat-deflection-desk
Weekly on a Wednesday, light browser lane. Turns the questions that keep coming back into the answer that only has to be written once. It reads the ticket ledger over the recurrence window, finds every theme that crossed its threshold, checks the member's own help center and the existing macros for an answer that already covers it, and writes a reusable macro and a help article draft for every theme that has neither. It publishes only where you released the channel an article, never edits a live help center page, sends only where you released the channel, spends only where you released it, and never touches a credential.
gtm-icp-refresh
Monthly, on the last weekday. Re-tests every segment in strategy/icp.md against the evidence in this kit's own ledgers, then rewrites the targeting itself where the evidence disagrees with the assumption the segment was written on. It records every change in strategy/CHANGELOG.md. It sends only where you released the channel, never re-queues anyone, never edits the contacted ledger, and never writes a number it did not read out of a named file.
csat-inbox-sweep
Weekdays, heavy browser lane. Reads every support channel named in strategy/channels.md, meaning the mailbox, the helpdesk queue, the review and rating listings, the marketplace pages, and the forums where the member's products are discussed, and captures every new or changed item as one dated, sourced, severity graded line on the ticket ledger. It replies to nothing, reacts to nothing, marks nothing read or resolved, and takes no action of any kind on LinkedIn. It holds every outbound action unless you released the channel, and it never touches a credential.