apology-letter

# Apology Letter Skill A real apology rebuilds trust; a non-apology ("we're sorry you feel that way") destroys it. The difference is specific: acknowledge what happened, own it without excuses, show you understand the impact, and say concretely what you'll do. This skill writes apologies that actually land — sincere, accountable, and specific to the situation. ## Working from a brief Given "apologise to a customer whose order we lost", **write the full apology anyway** — infer the impact and a reasonable remedy, label assumptions, and bracket only details to confirm (names, dates, specific compensation). Never hand back advice about apologising instead of the apology itself. ## Required Inputs Ask for these only if they aren't already provided (else infer and label): - **What happened** — the mistake, and who was affected. - **The impact** — how it affected them (inconvenience, cost, trust, harm). - **Your responsibility** — what you got wrong (own your part plainly). - **The remedy** — what you'll do to fix it and prevent recurrence, and any make-good offer. - **Recipient & tone** — one customer / a community / the public; and how formal. ## Output Format ### Apology: [situation] A complete, ready-to-send message in this order: 1. **Acknowledge** — name specifically what happened, up front. 2. **Take responsibility** — own it directly ("we got this wrong"), no "if", no "but", no blame-shifting. 3. **Empathy** — show you understand the actual impact on them. 4. **Mak...