chatbot-conversation-design

# Chatbot Conversation Design This skill provides a comprehensive framework for designing chatbot conversations that feel natural, handle ambiguity gracefully, and guide users toward successful outcomes. It covers the full design lifecycle — from persona definition and intent mapping through dialog state management, error recovery, and iterative testing. The focus is on building conversations that are resilient to unexpected inputs while maintaining a consistent, helpful tone. ## Workflow 1. **Define the bot persona and scope.** Establish the chatbot's personality traits (friendly, professional, concise, witty) and guardrails. Define what the bot can and cannot do. A well-scoped bot that excels at five tasks outperforms a vague bot that attempts fifty. Document the persona in a style guide that includes vocabulary preferences, emoji usage rules, response length targets, and escalation triggers. 2. **Map intents, entities, and user journeys.** Identify every intent the bot must handle — both primary task intents (e.g., `order.place`, `account.reset_password`) and meta-intents (e.g., `help`, `cancel`, `speak_to_human`). For each intent, list the required entities (slots) the bot must collect. Map the conversation flows as directed graphs showing happy paths, branching points, and exit conditions. Ensure every path terminates in either a resolution or a graceful handoff. 3. **Design slot-filling and disambiguation dialogs.** For each intent, define the slot-filling sequence...