freshservice-automation

# Freshservice Automation via Rube MCP Automate Freshservice IT Service Management operations through Composio's Freshservice toolkit via Rube MCP. ## Prerequisites - Rube MCP must be connected (RUBE_SEARCH_TOOLS available) - Active Freshservice connection via `RUBE_MANAGE_CONNECTIONS` with toolkit `freshservice` - Always call `RUBE_SEARCH_TOOLS` first to get current tool schemas ## Setup **Get Rube MCP**: Add `https://rube.app/mcp` as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works. 1. Verify Rube MCP is available by confirming `RUBE_SEARCH_TOOLS` responds 2. Call `RUBE_MANAGE_CONNECTIONS` with toolkit `freshservice` 3. If connection is not ACTIVE, follow the returned auth link to complete Freshservice authentication 4. Confirm connection status shows ACTIVE before running any workflows ## Core Workflows ### 1. List and Search Tickets **When to use**: User wants to find, list, or search for tickets **Tool sequence**: 1. `FRESHSERVICE_LIST_TICKETS` - List tickets with optional filtering and pagination [Required] 2. `FRESHSERVICE_GET_TICKET` - Get detailed information for a specific ticket [Optional] **Key parameters for listing**: - `filter`: Predefined filter ('all_tickets', 'deleted', 'spam', 'watching') - `updated_since`: ISO 8601 timestamp to get tickets updated after this time - `order_by`: Sort field ('created_at', 'updated_at', 'status', 'priority') - `order_type`: Sort direction ('asc' or 'desc') - `page`...