helpdesk-automation

# HelpDesk Automation via Rube MCP Automate HelpDesk ticketing operations through Composio's HelpDesk toolkit via Rube MCP. ## Prerequisites - Rube MCP must be connected (RUBE_SEARCH_TOOLS available) - Active HelpDesk connection via `RUBE_MANAGE_CONNECTIONS` with toolkit `helpdesk` - Always call `RUBE_SEARCH_TOOLS` first to get current tool schemas ## Setup **Get Rube MCP**: Add `https://rube.app/mcp` as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works. 1. Verify Rube MCP is available by confirming `RUBE_SEARCH_TOOLS` responds 2. Call `RUBE_MANAGE_CONNECTIONS` with toolkit `helpdesk` 3. If connection is not ACTIVE, follow the returned auth link to complete HelpDesk authentication 4. Confirm connection status shows ACTIVE before running any workflows ## Core Workflows ### 1. List and Browse Tickets **When to use**: User wants to retrieve, browse, or paginate through support tickets **Tool sequence**: 1. `HELPDESK_LIST_TICKETS` - List tickets with sorting and pagination [Required] **Key parameters**: - `silo`: Ticket folder - 'tickets', 'archive', 'trash', or 'spam' (default: 'tickets') - `sortBy`: Sort field - 'createdAt', 'updatedAt', or 'lastMessageAt' (default: 'createdAt') - `order`: Sort direction - 'asc' or 'desc' (default: 'desc') - `pageSize`: Results per page, 1-100 (default: 20) - `next.value`: Timestamp cursor for forward pagination - `next.ID`: ID cursor for forward pagination - `prev.value`: Timestamp ...