renewal-prep

<!-- Generated from `.claude/skills/_available/customer-success/renewal-prep/SKILL.md` by `scripts/generate-agents-skills.py`. Do not edit. --> ## When to use Use for a named account and upcoming renewal when the requester needs a traceable summary of contract terms, ARR, value delivered, risk, unknowns, and preparation questions. Confirm the account identity, renewal scope, and `as-of` date before gathering evidence. Do not use this skill to renew or terminate a contract, set pricing, promise commitments, approve strategy, update CRM, or communicate with the customer. Not for health scoring, legal contract interpretation, or a commercial decision made on behalf of a human authority. ## Inputs and source discipline 1. Record account identity, contract/order form and amendments, renewal date/term, ARR or other commercial measure, currency, source dates, date checked, and explicit `as-of` date. Prefer the latest signed contract and amendments, then billing/ARR evidence, then CRM facts, then dated customer-success notes and customer communication. Cite every source; never invent a missing date, value, owner, or term. 2. Keep contract value, billed ARR, estimated value, usage, support events, and outcomes in separate fields. Reconcile units, currency, period, and account identity before comparing. Treat a CRM field as a lead to evidence, not proof when it conflicts with a signed source. 3. For value delivered, collect each **dated outcome** with its source,...