apollo-incident-runbook

# Apollo Incident Runbook ## Overview Structured incident response for Apollo.io API failures. Covers severity classification, quick diagnosis, circuit breaker implementation, graceful degradation, and post-incident review. Apollo's public status page is at [status.apollo.io](https://status.apollo.io). ## Prerequisites - Valid Apollo API key - Access to monitoring dashboards ## Instructions ### Step 1: Classify Severity ``` Severity | Criteria | Response Time ---------+---------------------------------------------+-------------- P1 | Apollo API completely unreachable | 15 min | All enrichments/searches returning 5xx | P2 | Partial failures (>10% error rate) | 1 hour | Rate limiting blocking critical workflows | P3 | Intermittent errors (<10%), degraded latency | 4 hours | Non-critical endpoint failures | P4 | Cosmetic issues, minor data inconsistencies | Next sprint ``` ### Step 2: Quick Diagnosis Script ```bash #!/bin/bash # scripts/apollo-diagnosis.sh set -euo pipefail echo "=== Apollo Quick Diagnosis $(date -u +%Y-%m-%dT%H:%M:%SZ) ===" # 1. Check Apollo status page echo -e "\n--- Status Page ---" curl -s https://status.apollo.io/api/v2/status.json 2>/dev/null | \ python3 -c "import sys,json; d=json.load(sys.stdin); print(f'Status: {d[\"status\"][\"description\"]}')" \ 2>/dev/null || echo "Could not reach status page" # 2. Test auth e...