gamma-incident-runbook

# Gamma Incident Runbook ## Overview Systematic procedures for responding to and resolving Gamma integration incidents. ## Prerequisites - Access to monitoring dashboards - Access to application logs - On-call responsibilities defined - Communication channels established ## Incident Severity Levels | Level | Description | Response Time | Escalation | |-------|-------------|---------------|------------| | P1 | Complete outage, no presentations | < 15 min | Immediate | | P2 | Degraded, slow or partial failures | < 30 min | 1 hour | | P3 | Minor issues, workaround available | < 2 hours | 4 hours | | P4 | Cosmetic or non-urgent | < 24 hours | None | ## Quick Diagnostics ### Step 1: Check Gamma Status ```bash set -euo pipefail # Check Gamma status page curl -s https://status.gamma.app/api/v2/status.json | jq '.status' # Check our integration health curl -s https://your-app.com/health/gamma | jq '.' # Quick connectivity test curl -w "\nTime: %{time_total}s\n" \ -H "Authorization: Bearer $GAMMA_API_KEY" \ https://api.gamma.app/v1/ping ``` ### Step 2: Review Key Metrics ```bash set -euo pipefail # Check error rate (Prometheus) curl -s 'http://prometheus:9090/api/v1/query?query=rate(gamma_requests_total{status=~"5.."}[5m])' | jq '.data.result' # 9090: Prometheus port # Check latency P95 curl -s 'http://prometheus:9090/api/v1/query?query=histogram_quantile(0.95,rate(gamma_request_duration_seconds_bucket[5m]))' | jq '.data.result' # Prometheus port # Check rate limit cu...